Unugunu

Friday, July 18, 2008

Tiffany & Co. Update

I called Tiffany & Co. today about the charm bracelet. I got right through to a CSR named Lauren. She apologized for the problem and shipped out a replacement charm and clasp, free of charge. Very impressive...

Thursday, July 10, 2008

Aww... who am I kidding?

I promised myself I would not buy an iPhone 3G, but I will probably end up getting one. I am mad at AT&T for removing text messages from the base plan, but oh well. The App Store might end up being good, and GPS is nice... and 3G might come in handy. Damnit, Apple!

Reply from Tiffany & Co.

They responded, but I still have to call them. Why do they have an email option if they just ask you to call them? Argh!

Thank you for contacting Tiffany and Co.

We regret your disappointing experience with your charm bracelet. Although we do not have a replacement policy for lost articles, we would like to discuss this matter with you. Please call our representatives at 1-800-843-3269.

Wednesday, July 9, 2008

Tiffany & Co. Repair Log

At the end of May, I bought a bracelet and charm for my girlfriend for our one year anniversary. About one month later, the charm snapped off under everyday circumstances, which shocked me since Tiffany & Co. jewelry should be more well constructed than that. I've sent an email request to them asking them to help me out. Here is what I wrote:

I am writing you regarding a bracelet and charm I purchased in May, 2008. There order number is ######. In June, the charm broke off while my girlfriend and I were out running errands. We do not know where the charm ended up exactly, but we do know nothing extraordinary happened that should break a bracelet. The bracelet was one month old at the time, and had not seen much wear. It broke under normal, everyday circumstances. One reason I chose Tiffany & Co. was your excellent reputation for quality and service. What can Tiffany & Co. do to remedy this situation? Thank you for your time and attention in this matter.